FREQUENTLY ASKED QUESTIONS
Our opening hours are as follows:
Monday – Friday
8.45am – 6.15pm
Closed on Sat, Sun and PH
You may contact us via the following contact details:
Office: +65 6743 4039
Fax: +65 6748 2031
Our friendly sales staff are ready to attend to your enquiries.
We are a supplier of horticultural, cleaning and pest control equipment catering to greenspace professionals as well as cleaning and pest control industry.
Besides sales of equipment, we also provide aftersales services such as:
2. Sales of spare parts
3. Product customisation
Please refer to the link here for more details of the services we provide.
In addition to these services, we also provide Product Training on operation, servicing and maintenance for all our agency products.
Feel free to contact us to find out more!
You may browse through our products on our website, or if you have a specific requirement, you may contact us directly via a call, email or fill up our contact form so that our sales staff can attend to your enquiries personally.
Office: +65 6743 4039
Contact Form: Click here
Please take a clear, sharp image of the machine as well as the spare part/s and upload the image/s into our spare part enquiry form via our website or use the link here.
If you do not have the spare part, we will require a photo of the machine for identification of the brand and model number. Once we confirmed the machine is under our agency brand, we will email you a copy of the Illustrated Parts List (IPL) of the machine for you to identify the spare part that you require.
Alternatively, you can also email a photo of the spare part with your contact details to our email: email@example.com.
Once we have checked and verify the part, we will get back to you with the item details and quote.
Yes, we have a team of experienced, factory trained service technicians to conduct repairs and servicing of all of our agency products. You may refer to our website profile for the full list of the agency brands we carry. Click Here.
For non-agency products, we regret to inform you that we may not able to conduct full repairs / assessment as we do not carry the neccessary spare parts nor expertise to do so. However, you may still bring to our workshop for a assessment and we will do our best to assist.
Otherwise, kindly approach your direct supplier or dealers for repairs or parts replacement of non-agency products. We appreciate your kind understanding on this.
Yes, we carry an comprehensive inventory of common wear and tear spare parts for all our agency products.
Kindly give us a call, drop us an email or fill up a spare part enquiry form to us for your spare part enquiry. Our friendly sales staff will do our best to attend to your enquiry.
Spare Part Enquiry Form: Click Here
Yes, we provide limited warranty coverage for all our agency products.
Please refer to our warranty terms found in this for the full list of products and their warranty terms and period.
Warranty terms and conditions: Click here
For equipment that has been brought in to our workshop for repairs, we provide additional 1-month spare parts warranty period after repair.